The purpose of this Quality Policy is to define the commitments and objectives of Special Rare Metals SA in accordance with the requirements of the UNI EN ISO 9001:2015 standard (Par. 5.2).

Commitment to Quality
Special Rare Metals SA is committed to providing products and services that meet the highest quality standards, respecting customer requirements and applicable regulations. We maintain a Quality Management System compliant with ISO 9001 and promote a culture of continuous improvement, which involves all levels of the organisation.

Objectives of the General Management
The General Management establishes the following priority objectives:
• Integrate and optimise the internal organisation and functional relationships to ensure efficient management of business processes.
• Improve competitiveness on reference markets through the development of effective and competitive production processes.
• Reduce production costs by optimising production cycles and promoting the specialisation of departments and operators.
• Ensure customer satisfaction by responding promptly and effectively to their needs, both immediate and long-term.
• Constantly improve efficiency, reliability and corporate image.
• Maintain full compliance with applicable regulations and industry standards.
• Promote continuous improvement, both within the organisation and among suppliers, to adapt to technological, organisational and regulatory developments.
• Operate responsibly to protect the environment.

Communication and Transparency
SRM's Quality Policy is communicated to all employees, partners, suppliers and customers, and is made public on our website, www.srm-sa.ch, to ensure transparency and sharing of our commitments and objectives and on the noticeboard at our offices.

Activities to support the Quality Policy
To achieve our objectives, SRM is committed to:
• Raise awareness, educate and train staff on the culture of quality and specific techniques for production processes, controls and management methodologies.
• Identify and resolve quality issues through targeted and verifiable corrective actions.
• Monitor the effectiveness of corrective actions and undertake continuous improvement measures.
• Support the Quality System Manager in managing programs and continuously monitoring system performance.